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Gen Con 2021 – Housing Registration Terms of Service


These Terms of Service describe the full scope of commitments between the convention operators, Gen Con LLC and its housing registration agent Q-rooms LLC (collectively referred to herein as “Management”) and the convention registrants (each a “Registrant”) booking hotel room assignments through the convention housing program. Please read the Terms of Service carefully. By requesting a hotel room assignment through the convention housing program, you (the Registrant) acknowledge that you have read and agree to these Terms of Service.

  1. Pandemic Disclosure & Liability Waiver

  2. Housing Registration Dates

  3. Housing Eligibility

  4. Booking Method

  5. Minimum Night Stay Restrictions

  6. Credit Card Requirement

  7. Modification Policy

  8. Cancellation Policy

  9. Hotel Deposit Requirement

  10. Room Assignment Management

  11. Miscellaneous Restrictions, Limitations, & No Warranty

  12. Contact Information

1. Pandemic Disclosure & Liability Waiver.  By booking room assignments for the Gen Con 2021 convention through Management services (i.e. the registration websites and/or call center) you acknowledge that exposure to COVID-19 and other communicable diseases is an inherent risk at any location where people are present, including the convention venue(s), hotel facilities, and local business establishments. You further acknowledge that participating hotels have implemented varying protocols for promoting guest safety on-premises, and you agree to review and comply with applicable hotel guest policies during your stay. Additionally, you release Management of liability for any personal harm, injury, loss of life, and/or financial loss sustained in connection with your choice to book and occupy independently operated hotel guestrooms through our Services.


2. Housing Registration Dates. Housing registration start dates vary according to the Registrant’s group designation (Attendee, Exhibitor, etc.) assigned by Management. Housing registration closes for all groups at 11:59 pm Eastern time, Monday August 30, 2021.

3. Housing Eligibility. Eligibility to book room assignments within the convention housing program is governed by the registration policies applicable to the Registrant’s group designation. 

4. Booking Method. These Terms of Service apply to all room assignments regardless of method by which the assignment request is originally submitted and subsequently modified or cancelled (i.e. online, telephone, email). 

5. Minimum Night Stay Restrictions. Minimum night stay restrictions are in effect for select groups, as established under the registration policies applicable to the Registrant’s group designation. Where applicable, minimum night stay restrictions require room assignments to span a minimum number of nights and/or specific dates of the convention.

6. Credit Card Requirement. At the time of booking, room assignments must be secured with a valid credit card having an expiration date later than the convention end-date. The Registrant warrants he/she is either the credit card account holder or an authorized user of the credit card, and the Registrant authorizes the assessment of applicable cancellation fees and hotel deposits to the credit card on file

7. Modification Policy. Room assignments can be modified until housing registration closes at 11:59 pm Eastern time August 30, 2021. Modifications are free of charge, provided the room assignment is not cancelled in its entirety (see Cancellation Policy below). Possible modifications include change of hotel, room type, stay dates, roommates, guest contact information, special requests such as ADA Accessible room, and credit card billing information.

8. Cancellation Policy. Immediately upon booking confirmation, all room assignments are subject to cancellation fees. Room assignments cancelled before 11:59 pm Eastern time, Monday August 2, 2021 are subject to a $25.00 USD cancellation fee per room. Room assignments cancelled after August 2, 2021 are subject to a cancellation fee equal to the nightly room rate without tax (i.e. the cost of one night stay, non-taxable, per room cancelled). Q-rooms LLC will be listed as the merchant originating the cancellation charge on the cardholder’s account statement. Cancellation fees are non-refundable.

9. Hotel Deposit Requirement. After housing registration closes on August 30, 2021 the hotel(s) will charge a non-refundable deposit in the amount of one-night stay plus tax per room assigned to issue guest reservations confirming room assignments. The non-refundable deposit also serves as the cancellation fee per room if the guest cancels the guestroom reservation after August 30, 2021.

10. Room Assignment Beneficiary. Convention room assignments are unique and personal to the Registrant (i.e. the Gen Con account holder) who booked the assignment, regardless of any persons designated as roommates. After booking confirmation, room assignments cannot be transferred, traded, or otherwise re-assigned among Registrants, and each of the room assignments originating from a Registrant’s account will remain connected to the account until housing registration closes or the room assignment is cancelled by the Registrant. After booking, only the Registrant may modify or cancel a room assignment connected to his/her account.

11. Miscellaneous Restrictions, Limitations, & No Warranty. NO WARRANTY OF CONVENTION ROOM ASSIGNMENTS AND HOTEL GUEST ROOM RESERVATIONS IS EXPRESSED OR IMPLIED. Registering to participate in the convention does not guarantee a hotel room assignment within the convention housing program. Obtaining a convention room assignment does not guarantee a corresponding hotel reservation. When housing registration closes, Management will transfer active room assignments to the respective hotels for guestroom deposit capture and reservations issuance. If a Registrant chooses not to accept the hotel reservation issued to them, he/she must cancel the reservation directly with the hotel. 

Beginning with guestroom deposit capture, each hotel assumes full control over its guests’ booking arrangements and lodging accommodations. Management has no oversight, control, or responsibility for the provisioning of hotel guestroom accommodations and related guest services, including but not limited to reservations handling, deposit capture, room selection and physical location, suitability of accommodations, condition of facilities, hotel guest policies, supplemental guest services pricing and fulfillment, hotel rewards program membership, and guest billing. Management’s responsibility for room assignments ends upon conveyance of guests’ booking data to the hotels, and Management’s financial liability to Registrant is limited to fees collected by Management in accordance with these Terms of Service.

Access to the online housing registration website is granted exclusively for personal usage by convention Registrants. Sharing, selling, or otherwise transferring a Registrant’s access is strictly prohibited. Unauthorized access and/or improper usage of the housing registration website will result in immediate forfeiture of housing eligibility and cancellation of room assignments at Management’s sole discretion.

Gen Con account holders are liable for any cancellation fees assessed in connection with room assignments associated with their account. If a credit card securing a room assignment is declined, the Gen Con account holder remains responsible for fee settlement.

Gen Con reserves the right to cancel without advance notice any room assignment made in violation of convention policy and/or these Terms of Service.

12. Contact Information.  Gen Con housing registrants may contact Q-rooms LLC about these Terms of Service or other booking-related matters through the following channels:  
Email:, Phone: (317) 688-1323, US Mail/Courier: Q-rooms LLC, Attn. Gen Con housing, 10624 S. Eastern Ave., Suite A-742, Henderson, NV 89052, USA.

©2018-2021 Q-rooms LLC. Gen Con LLC is an authorized user. Gen Con housing Registrants are authorized to print and save a copy of this page for personal use.

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